Booking Terms and Conditions
Please read these terms and conditions carefully before making a reservation. By confirming a booking with Cyntwell, you agree to the terms set out below.
Accessibility
Cyntwell is an 18th-century cottage situated within a conservation area. Its historic character means that some features of the building cannot be altered, and the property may not be suitable for guests with certain mobility or accessibility requirements.
Please read our Access Statement for a more detailed description of the property. If you have any questions about whether Cyntwell will meet your individual needs, please contact us before booking and we will be happy to help.
Minimum Stay
Our minimum stay is usually two nights, although single-night stays may occasionally be available.
A minimum stay of three nights normally applies during bank holidays and the Padstow May Day and Christmas Festival periods. Any minimum-stay requirement will be confirmed when checking availability or making a booking.
Adults Only Accommodation
Cyntwell provides peaceful, adults-only accommodation for guests aged 18 and over.
Each room can accommodate a maximum of two people. We do not accept hen parties, stag parties or groups of more than four guests.
Pets and Allergies
We are unable to accept pets. However, dogs belonging to a family member may occasionally be present at the property. Cyntwell may therefore not be suitable for guests with a severe dog allergy. Please contact us before booking if you would like to discuss this.
Single Occupancy
The single-occupancy rate is £10 less per night than the standard rate for two guests sharing the room.
Room-Only Accommodation
Cyntwell offers room-only accommodation, giving guests the freedom to enjoy Padstow’s excellent cafes and breakfast venues. Numerous options are available within a short walk of the property.
Parking
Like many historic properties in Padstow’s Old Town, Cyntwell does not have private on-site parking.
Information about unloading, nearby parking options and public car parks can be found on our Map, Directions and Parking page. We recommend reviewing this information before travelling.
Making a Booking
Current room rates and availability can be viewed through our secure online booking system, where you can select and reserve your preferred room.
A deposit is required to secure your reservation. For stays of two nights or more, the deposit is 50% of the total booking cost. Single-night bookings must be paid in full at the time of booking.
Payment can be made by credit or debit card. We do not accept American Express or cheques. The remaining balance is payable during your stay.
For bookings made through holiday companies and for guests visiting from overseas, the full cost of the stay is payable when the booking is made.
Your booking is confirmed once the required payment has been received and confirmation has been issued. A confirmed booking forms a contract between you and Cyntwell. Deposits are non-refundable and non-transferable, subject to the cancellation terms below.
Cancellations
If you cancel 30 days or more before your scheduled arrival date, a cancellation charge equal to the cost of the first night will apply.
If you cancel less than 30 days before arrival, the full cost of the booking remains payable. This also applies if you arrive late, leave before the confirmed departure date or do not arrive for your stay.
We strongly recommend taking out suitable travel or holiday cancellation insurance to protect you against unexpected changes to your plans.
Arrival and Departure
Rooms are available from 2.30 pm on the day of arrival. This is also the earliest time that luggage can be dropped off.
The latest arrival time is 7.00 pm.
Rooms must be vacated by 11.00 am on the day of departure.
If We Have to Cancel Your Stay
In the unlikely event that we have to cancel your booking because the accommodation becomes unavailable for reasons beyond our control, we will make reasonable efforts to offer suitable alternative accommodation.
If suitable alternative accommodation cannot be provided, or you choose not to accept it, we will refund all payments made to Cyntwell for the affected booking. Our liability will not extend beyond the amount paid for that booking.
Damage and Breakages
We kindly ask guests to take reasonable care of Cyntwell and its contents during their stay.
Please report any damage, breakage or accident as soon as it occurs. We do not normally charge for minor accidental breakages, but guests may be charged for significant damage, missing items or specialist cleaning. This includes serious stains or damage to carpets, bedding, furniture and other contents.
By making a booking, you authorise Cyntwell to charge the credit or debit card associated with the reservation for reasonable costs resulting from damage caused during your stay.
Takeaway food must not be brought into or eaten in the bedrooms.
Guest Property and Liability
Cyntwell is not responsible for the loss of or damage to guests’ vehicles, luggage, possessions, money or other personal belongings, except where the loss or damage is proven to have resulted from negligence by Cyntwell, its employees or its contractors acting in the course of their duties.
Guests are responsible for taking reasonable care of their personal possessions throughout their stay.
Smoking
Cyntwell is a non-smoking/non-vaping property. Smoking or vaping is not permitted in any of the bedrooms or indoor areas.